ITSM Center
Scripting a Seamless Transition to the Digital Era
Rok Sajovic, CEO & Owner“The three major areas of digital transformation that tend to be troublesome are — people, processes, and technology,” says Rok Sajovic, CEO, ITSM Center. However, with the expertise of the ITSM Center, clients can rest assured and stay on the leading edge of technological and digital transformation developments.
ITSM Center is built on the bedrock of strategic digital methodologies that have been developed and enhanced by a team of seasoned professionals. With a lot of experience in IT service management, the company strives to continually deliver a robust digital transformation strategy in line with technical and cultural developments, allowing clients to accomplish their goals in a seamless and compliant manner. “We think of ourselves as the one-stop-shop for digital transformation,” says Sajovic.
By providing a digital transformation consulting methodology, the ITSM Center can help businesses achieve digital transformation with a defined path and a coherent vision. With the belief that a single approach or technique is not fit for every organization, ITSM combines various methods, such as Agile SCRUM, DevOps, and many more, to create a hybrid approach specific to each organization. Ideally, the company integrates conventional procedures with more agile ones and combining them with cyber security and information security regulations.
ITSM Center is committed to enhancing client engagement. To that end, the company works directly with clients to expedite their digital journey. It performs a current status evaluation for each of its clients to identify where they are in their digital transformation journey. The company then outlines what the future should look like based on a thorough understanding of the client’s present position, and a digital strategy is developed as a result. Following this, the company determines which areas need to be improved based on the developed digital strategy. Ultimately, many departments within a company will need to rethink their ways of working and operating in order to be on the right track to optimum digital transformation.
One of Sajovic’s most vivid memories is ITSM-enabled process automation for a client with over 30,000 employees worldwide. By automating the firms’ communication with clients, business partners, as well as task management, ITSM Center provided a focal point of communication that allowed the company to maintain the traceability of the operations. “Everybody knows what to do, who needs to do what, and what was done earlier on, all in one place,” says Sajovic.
Throughout the years, ITSM Center has established itself as a leading provider of IT service management services. The company’s most significant achievement was the global establishment of work, which effectively outmaneuvered the pandemic’s uncertainty. Since the majority of the company’s work is done in other countries, the ITSM Center was able to slide through the pandemic with no indications of difficulty, even with the restrictions imposed. That being said, ITSM Center strives to deliver a more omnichannel approach to its clients by developing solutions focusing on user experience. Looking forward, the company’s focus is also on cyber security since it is the core of digital transformation. “We see us as part of a bigger family that could eventually offer services on a bigger scale worldwide,” concludes Sajovic.
ITSM Center is committed to enhancing client engagement. To that end, the company works directly with clients to expedite their digital journey. It performs a current status evaluation for each of its clients to identify where they are in their digital transformation journey. The company then outlines what the future should look like based on a thorough understanding of the client’s present position, and a digital strategy is developed as a result. Following this, the company determines which areas need to be improved based on the developed digital strategy. Ultimately, many departments within a company will need to rethink their ways of working and operating in order to be on the right track to optimum digital transformation.
One of Sajovic’s most vivid memories is ITSM-enabled process automation for a client with over 30,000 employees worldwide. By automating the firms’ communication with clients, business partners, as well as task management, ITSM Center provided a focal point of communication that allowed the company to maintain the traceability of the operations. “Everybody knows what to do, who needs to do what, and what was done earlier on, all in one place,” says Sajovic.
Throughout the years, ITSM Center has established itself as a leading provider of IT service management services. The company’s most significant achievement was the global establishment of work, which effectively outmaneuvered the pandemic’s uncertainty. Since the majority of the company’s work is done in other countries, the ITSM Center was able to slide through the pandemic with no indications of difficulty, even with the restrictions imposed. That being said, ITSM Center strives to deliver a more omnichannel approach to its clients by developing solutions focusing on user experience. Looking forward, the company’s focus is also on cyber security since it is the core of digital transformation. “We see us as part of a bigger family that could eventually offer services on a bigger scale worldwide,” concludes Sajovic.
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